When working a taxi service, you should perceive and keep in mind that your staff usually are not your mates and your taxi firm is yours, not theirs. Harsh actuality is that if they will steal from you, in the event you allow them to steal from you, they are going to be stealing from you. When you do not observe how they’re doing the work – they are not going to be doing it the way in which you need, they are going to be doing it the way in which that is best for them.
You must set up and monitor system which might be primarily based on the truth that drivers and dispatchers will attempt to steal from you, methods that allow you to see who’s stealing and who’s doing what, in order that then you’ll be able to cope with actuality of what is going on on in your taxi service.
You need to have a zero tolerance coverage for the issues that should not be tolerated, in any other case you may be just like the frog within the squat. Here is the story concerning the frog within the squat: The water within the squat was warmed up slowly and the frog might have jumped out at any given time, as a result of it has the facility to leap out of the water. However as a result of the water was being warmed up slowly, the frog wasn’t noticing it and when the water lastly boiled, the frog died.
When you do not need a zero tolerance coverage for all of the stuff that your staff are doing the fallacious means (as outlined by you), then you definately’ll be slowly and step by step cooked by them till they break your enterprise. That is severe stuff.
When you begin accepting unacceptable conduct, it is solely a query of time till it spreads from one particular person to a different. You’ll be able to’t afford this to occur, as a result of it means dying to your enterprise.
This may be very severe. I’ve seen firms the place some staff are stealing and get away with it. Then you definitely see different guys, guys that would not be stealing by themselves, who have a look at what is going on on and see everyone else stealing or disobeying the boss. Guess what? They begin copying this conduct, as a result of “if everyone’s doing it and the boss is okay with it, why am I not doing it? If that is how issues are right here, then let me play the sport”, – particularly when the sport means cash of their pockets.
All this implies one factor: you have to have your means of doing issues in your taxi to schiphol firm. I am not speaking about some printed guide that you simply give to all of your drivers or dispatchers to learn earlier than they begin working, although having such a guide will not be a nasty thought.
I’m speaking about enterprise typically. You have to have your personal means of doing issues in your organization. It must be communicated to all of your staff and it must be communicated as a really clear message. If you do not have your personal means, your staff may have their very own means of doing issues, no matter these items could also be. And I can guess you that it’ll not be the way in which you need issues to be achieved in your taxi firm.